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At Mukhtiyar Fragrances, customer satisfaction is our top priority. We aim to ensure you are delighted with your purchase. If for any reason you are not fully satisfied, we offer a flexible refund and exchange policy to make your shopping experience worry-free.
Eligibility for Refunds and Exchanges
- The product must be unused, unopened, and in its original packaging.
- Requests must be initiated within 7 days of receiving the product.
- Items damaged during shipping or received in defective condition are eligible for immediate exchange.
How to Request a Refund or Exchange
- Step 1: Contact our customer support team at [info@mukhtiyar.com] or [+92 312 281 5233] within the specified timeframe.
- Step 2: Provide proof of purchase (order number) and details about the issue.
- Step 3: For exchanges, specify the product you want in return (subject to availability).
Refund Process
Once we receive and inspect the returned item, refunds will be processed within 7–10 business days. Refunds will be issued through the original payment method.